Privacy Policy



Toucan Hire Service, part of CCF Plant Hire Ltd is committed to protecting and respecting your privacy.

Any reference to "we" or "us" or “Toucan”  means CCF Plant Hire Ltd, which is a private limited company with registered company number 5639596. Our registered office address is 9 Orient Industrial Park, Simonds Road, Leyton E10 7DE.

This privacy notice sets out the basis on which we collect information from you and how we use information which we collect or which you provide to us.


We only collect information that we will use for the reasons set out in this notice.

Specifically we collect;

Information you submit to us:

Through forms, for example such as by filling in our 'Contact Us', 'Request a Call Back' forms on our Site;

By sending us emails;

By speaking to us in our depots or over the telephone

By applying for or registering accounts with us. This includes contact details.

By applying for a job with us or registering your interest in doing so, either directly with us or via a third party recruitment agent.


Information we collect about you

Full details of the hires you make from us, including the time and date of hire, the products and services you hire from us, any relevant delivery address(es) and details of any relevant payment cards or bank account details.

Information collected independently by online advertising networks (for example Google) through which we place advertisements. The information we obtain varies from network to network. It often summarises the actions of lots of people, in which case it does not enable us to identify you individually.



We use the information we collect for the following purposes:

  • To enable you to order products and services from us and to provide you with those products and services, which again requires a certain amount of information to be collected, for example, payment card or bank account details so we can take payment and details of the equipment, products or services you hire or buy so we can process your order, keep necessary records and provide you with a receipt.
  • To respond to any questions, suggestions, issues or complaints you have raised with us.
  • To perform any contract we have entered into with you to maintain administrative and legal records about our business to HM Revenue & Customs for the related taxes submissions.



In accordance with data protection law, we are obliged to inform you that we are using your information as described in this policy on one or more of the following legal bases:

  • you have given your consent to us using your information as described in this notice;
  • the use is necessary to perform a contract between us or to take steps which you requested us to take before entering into a contract;
  • the use is necessary to comply with a legal obligation to which we are subject;



In accordance with our legal data protection and privacy obligations, we will only retain your information for as long as is necessary for the purpose for which it was collected.

We will then either securely delete it or anonymise it so that it cannot be linked back to you.



You can contact us with any queries about how we use your information at any time by contacting our Data Manager on

Asking us about your information You have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself.  This right is commonly known as a subject access request. If you would like to make a subject access request, please do so in writing to the email address above. 

Erasing information You have the right to require us to erase your information in the following circumstances:

  • the information is no longer necessary for the purposes for which we collected it;
  • we have used your information unlawfully;
  • the information must be erased for compliance with a legal obligation to which we are subject.

Where you have given your consent to us using your information you have the right to alter your preferences or withdraw this consent at any time by contacting us using the contact details set out below.


If you have any questions or complaints about our use of your information, please contact our Data Manager 

Contact Details

Toucan Hire Services, part of CCF Plant Hire Ltd
Unit 12, Guardian Road Industrial Estate, Norwich NR5 8PF 01603 483366

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